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Computer Store Policies



Computer Prices

Pricing

All prices are subject to change (due to vendor price & availability volatility) until your order has been approved and processed by a Computer Store representative. We will confirm the order with you by email or phone if the price has changed since you placed your order online. Most orders are processed same day except on weekends and University holidays. Late afternoon orders are normally processed the next day.

Computer Shipping

Delivery

The University of Arkansas Computer Store offers free on-campus delivery for departmental purchases. Due to restricted access in the residence halls we cannot deliver student on-campus orders. If you place an order that needs to be shipped off-campus shipping will be charged based on the value of your order. If your order is time sensitive or you need rush delivery, please call us after placing your online order to expedite the process.

Computer Tax

Sales Tax

U of A Computer Store, in accordance with Arkansas state law, is required to charge sales tax based on the shipping address. We, by default, display local taxes based on shipments to Fayetteville city limits (9.75%). While we will attempt to get the correct tax rate for your address, if your order will ship to another county or city, the check out page will only serve as a tax estimate and you will be billed the correct taxes for your location once the product ships to you.





Computer Return

Returns

The original sales receipt must accompany all returns. No refunds or exchanges after 30 days from the date of sale will be provided. If you are not satisfied with the quality of your product you may be eligible for an exchange or refund. Any open box returns must include all original packaging and materials and may incur a 15% restocking fee. The following exceptions apply:

HARDWARE: Computers, printers, scanners, digital cameras, digital media players and internal parts must be tested by the service center and be returned within 15 days of the original receipt. Custom ordered systems, demo units, and clearance computers are non-returnable except under extreme circumstances (decided by the Computer Store management), and the return must be attempted within 5 days of the purchase date.

SOFTWARE: Defective, current-version software may be exchanged for the same product within 30 days of purchase. Other open box software is non-returnable. Student license agreement software is not refundable/exchangeable. If you are unable to install a student license software bring your computer, software, and key code to the U of A Service Center, and they will resolve your install issues. Video games are not returnable once opened.

SUPPLIES: Defective supplies and consumables will be exchanged for the same product but not refunded. Open box supplies and consumables are not returnable.




Payroll Deduction Information

Appointed faculty and staff of the University of Arkansas can utilize Payroll Deduction to purchase technology from the University of Arkansas Computer Store & Service Center. If you are a twelve month employee you may select up to eight deductible payment options for a $250.00 up to a $3,000.00 purchase. If you are a nine month employee you may select the number of deductions equal to the number of months left in your appointment until the end of the academic year. You may purchase computers, printers, software, and peripherals using Payroll Deduction as a payment option.

Frequently Asked Questions

  • How do I take advantage of this program?

    To place your order and take advantage of Payroll Deduction visit us today at the Garland Center (616 N Garland Ave) or call us at 479-575-5414. Remember to bring your University ID.

  • Is this a charge program?

    No, this is a onetime purchase. Once you pay off the deduction you may request another one.

  • Who is eligible for Payroll Deduction?

    Appointed faculty and staff of the University of Arkansas are eligible for the Payroll Deduction program.

  • What is the minimum amount I can payroll deduct? What is the maximum?

    You can payroll deduct from a minimum of $250 up to $3000.

  • What down payment is required?

    None, unless your purchase exceeds the maximum deduction allowed of $3,000.

  • When can I take my order home?

    Any products that are in stock can be billed and taken the same day of Payroll Deduction approval. Special order products can be taken as soon as the products arrive and the customer arrives with their University ID.

  • Can I make additional payments for my Payroll Deduction in the store?

    No.

  • Can I pay half of my purchase in cash, credit or check and Payroll Deduction the remainder?

    Yes.

  • Is this a post-tax deduction?

    Yes.

  • Can I payroll deduct the taxes associated with my order?

    Yes.

  • Can I do more than one Payroll Deduction at a time?

    No, you must complete the Payroll Deduction Payoff based on your agreement prior to initiating a request for another Payroll Deduction.

  • When will my Payroll Deduction begin?

    If your application is processed prior to the 18th of the month your first deduction should occur in the same month as your request. If your application is processed on or after the 18th of the month your first deduction should occur the month after your request.

  • Will my deductions begin if I do not have my products?

    No, your Payroll Deduction will not begin if you are waiting on a back-ordered product.

  • How can you deduct the same amount every month?

    We can't, unless your order is perfectly divisible, otherwise your deductions may be a penny or two different in the last months of your deduction options.

  • Will I be charged any interest or fees?

    No, this is not a loan or a charge program. You will be charged only the amount of purchase and taxes.

  • What can I order?

    Any product the computer store or service center has in stock or can order.

  • Can I upgrade or repair my current computer in the Service Center with my Payroll Deduction?

    Yes.

  • I know I can afford to payroll deduct the full $3,000 maximum, but I haven't decided everything I want to buy. Can I payroll deduct for the full $3,000 but order less and come in later for more items?

    No, the purchase decision must be finalized prior to the processing of the Payroll Deduction form.

  • How quickly can I get my Payroll Deduction approved?

    If you fill out the required form Monday through Friday between 8:00a.m. and 4:30 p.m. it will be processed within about ten minutes, after hour requests will be processed the next business day.

  • Can I pay my Payroll Deduction off early?

    Yes, but the Computer Store management will have to contact payroll to confirm the balance due prior to processing your STOP/payoff request.

  • What if I still owe on my Payroll Deduction and I leave the University?

    The amount due will be deducted from your final pay check.

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