Computer Store Policies

Computer Prices


All prices are subject to change (due to vendor price & availability volatility) until your order has been approved and processed by a Computer Store representative. We will confirm the order with you by email or phone if the price has changed since you placed your order online. Most orders are processed same day except on weekends and University holidays. Late afternoon orders are normally processed the next day.

Computer Shipping


The University of Arkansas Computer Store offers free on-campus delivery for departmental purchases. Due to restricted access in the residence halls we cannot deliver student on-campus orders. If you place an order that needs to be shipped off-campus shipping will be charged based on the value of your order. If your order is time sensitive or you need rush delivery, please call us after placing your online order to expedite the process.

Computer Tax

Sales Tax

U of A Computer Store, in accordance with Arkansas state law, is required to charge sales tax based on the shipping address. We, by default, display local taxes based on shipments to Fayetteville city limits (9.75%). While we will attempt to get the correct tax rate for your address, if your order will ship to another county or city, the check out page will only serve as a tax estimate and you will be billed the correct taxes for your location once the product ships to you.

Computer Return


The original sales receipt must accompany all returns. No refunds or exchanges after 30 days from the date of sale will be provided. If you are not satisfied with the quality of your product you may be eligible for an exchange or refund. Any open box returns must include all original packaging and materials and may incur a 15% restocking fee. The following exceptions apply:

HARDWARE: Computers, printers, scanners, digital cameras, digital media players and internal parts must be tested by the service center and be returned within 15 days of the original receipt. Custom ordered systems, demo units, and clearance computers are non-returnable except under extreme circumstances (decided by the Computer Store management), and the return must be attempted within 5 days of the purchase date.

SOFTWARE: Defective, current-version software may be exchanged for the same product within 30 days of purchase. Other open box software is non-returnable. Student license agreement software is not refundable/exchangeable. If you are unable to install a student license software bring your computer, software, and key code to the U of A Service Center, and they will resolve your install issues. Video games are not returnable once opened.

SUPPLIES: Defective supplies and consumables will be exchanged for the same product but not refunded. Open box supplies and consumables are not returnable.

Payroll Deduction Information

Appointed faculty and staff of the University of Arkansas can utilize Payroll Deduction to purchase technology from the University of Arkansas Computer Store & Service Center. If you are a twelve month employee you may select up to eight deductible payment options for a $250.00 up to a $3,000.00 purchase. If you are a nine month employee you may select the number of deductions equal to the number of months left in your appointment until the end of the academic year. You may purchase computers, printers, software, and peripherals using Payroll Deduction as a payment option.

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